QuietForge Supply
+44 7394052816

Privacy Policy

Last updated: March 15, 2024

Introduction

QuietForge Supply ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, use our services, or interact with our business.

We are fully compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. This policy applies to all personal data we process, regardless of how it is collected or stored.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

Information We Collect

Personal Information

We may collect the following categories of personal information when you interact with our services:

  • Contact Information: Name, email address, phone number, and postal address
  • Business Information: Company name, job title, industry, and business requirements
  • Order Information: Purchase history, product preferences, and delivery details
  • Communication Records: Correspondence with our customer service team, including emails, phone calls, and chat logs
  • Payment Information: Billing address and payment method details (processed securely through third-party providers)
  • Account Information: Username, password, and account preferences if you create an account
  • Marketing Preferences: Communication preferences and consent records
  • Support Information: Technical support requests, product feedback, and warranty claims

Technical Information

We automatically collect certain technical information when you visit our website:

  • Device Information: IP address, browser type and version, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
  • Location Data: General geographic location based on IP address (country and city level)
  • Referral Information: Source of website visits, including search engines and referring websites
  • Performance Data: Website loading times, error reports, and technical diagnostics
  • Cookie Data: Information stored in cookies and similar tracking technologies
  • Security Information: Login attempts, security events, and fraud prevention data

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Business partners and resellers who refer customers to us
  • Payment processors and financial institutions for transaction verification
  • Shipping and logistics providers for delivery coordination
  • Professional networks and industry associations
  • Public databases and business directories for verification purposes

How We Use Your Information

We use your personal information for the following legitimate business purposes:

Order Processing and Fulfillment

  • Processing and managing your orders and transactions
  • Coordinating product delivery and logistics
  • Managing inventory and stock allocation
  • Processing payments and managing billing
  • Handling returns, exchanges, and warranty claims

Customer Service and Support

  • Responding to inquiries and providing technical support
  • Resolving complaints and addressing concerns
  • Providing product information and guidance
  • Managing customer accounts and preferences
  • Conducting customer satisfaction surveys

Business Operations and Improvement

  • Analyzing website usage and customer behavior
  • Improving our products, services, and website functionality
  • Conducting market research and product development
  • Managing business relationships and partnerships
  • Planning inventory and forecasting demand

Legal and Compliance

  • Complying with legal obligations and regulatory requirements
  • Preventing fraud and ensuring transaction security
  • Protecting our rights and interests
  • Maintaining records for audit and compliance purposes
  • Responding to legal requests and court orders

Legal Basis: We process your data based on contract performance, legitimate business interests, legal compliance requirements, and your explicit consent where required.

Data Sharing and Disclosure

Service Providers and Partners

We may share your information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: For secure payment processing and fraud prevention
  • Shipping Companies: For order fulfillment and delivery services
  • IT Service Providers: For website hosting, data storage, and technical support
  • Customer Service Platforms: For managing customer communications and support
  • Analytics Providers: For website performance analysis and improvement
  • Marketing Services: For email delivery and marketing campaign management
  • Professional Services: Including legal, accounting, and consulting services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Protection Measures

All third parties with whom we share data are contractually obligated to maintain appropriate security measures and use the information only for specified purposes.

Data Protection and Security

Security Measures

We implement comprehensive technical and organizational measures to protect your personal data:

  • Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption
  • Access Controls: Strict access controls and authentication mechanisms for all systems
  • Network Security: Firewalls, intrusion detection systems, and network monitoring
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Staff Training: Regular privacy and security training for all employees
  • Incident Response: Comprehensive procedures for handling security incidents
  • Data Minimization: Collection and retention of only necessary personal data
  • Backup and Recovery: Secure data backup and disaster recovery procedures
  • Physical Security: Secure facilities and controlled access to physical systems

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

  • Customer Data: Retained for the duration of the business relationship plus 7 years for legal compliance
  • Transaction Records: Maintained for 7 years for accounting and tax purposes
  • Marketing Data: Retained until consent is withdrawn or the data becomes obsolete
  • Website Analytics: Aggregated data retained for 2 years for business analysis
  • Support Records: Maintained for 3 years for quality assurance and training

Data Breach Procedures

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by law, and take immediate steps to contain and remediate the incident.

Your Rights

Under UK GDPR and applicable privacy laws, you have the following rights regarding your personal data:

Access and Information Rights

  • Right of Access: Request copies of your personal data and information about how it's processed
  • Right to Information: Receive clear information about how your data is collected and used
  • Data Portability: Request your data in a structured, machine-readable format

Correction and Update Rights

  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Update: Modify your account information and preferences at any time

Deletion and Restriction Rights

  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Request limitation of how your data is processed
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes

Consent and Withdrawal Rights

  • Consent Management: Withdraw consent for data processing at any time
  • Marketing Opt-out: Unsubscribe from marketing communications
  • Cookie Control: Manage cookie preferences through our cookie settings

Exercising Your Rights

To exercise any of these rights, please contact us at info@quietforgesupply.co.uk or call +44 7394052816. We will respond to your request within 30 days and may require identity verification for security purposes.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Contact details: ico.org.uk or 0303 123 1113.

International Data Transfers

Transfer Safeguards

When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: EU-approved contract terms for international transfers
  • Binding Corporate Rules: Internal policies for multinational organizations
  • Certification Schemes: Recognized privacy certification programs

Service Provider Locations

Some of our service providers may be located outside the UK/EEA. We ensure all international transfers comply with applicable data protection laws and maintain the same level of protection for your personal data.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Data Protection Officer: privacy@quietforgesupply.co.uk

General Inquiries: info@quietforgesupply.co.uk

Phone: +44 7394052816

Address: 8 Firs Avenue, New Southgate, London N11 3NG, UK

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Regulatory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

ICO Website: ico.org.uk

ICO Helpline: 0303 123 1113

ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF