QuietForge Supply
+44 7394052816

Cookie Policy

Last updated: November 22, 2024

Introduction

This Cookie Policy explains how QuietForge Supply ("we," "our," or "us") uses cookies and similar tracking technologies on our website. We are committed to transparency about our data practices and your privacy rights, ensuring full compliance with the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR), and other applicable privacy laws.

By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time through our cookie banner or browser settings. This policy should be read in conjunction with our Privacy Policy for a complete understanding of our data practices.

We regularly review and update this policy to ensure it remains current with legal requirements and our business practices. The effective date at the top of this policy indicates when it was last updated.

What Are Cookies and Similar Technologies

Definition and Purpose

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferences, settings, and browsing behavior. Cookies enable websites to function properly and provide a more personalized user experience.

Types of Cookies by Function

  • Essential Cookies: Necessary for the website to function properly and cannot be disabled without affecting core functionality
  • Functional Cookies: Remember your preferences and settings to enhance your user experience
  • Analytics Cookies: Help us understand how visitors use our website by collecting anonymous usage statistics
  • Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness
  • Social Media Cookies: Enable social media features and track social media interactions
  • Preference Cookies: Store user preferences such as language, region, and accessibility settings
  • Security Cookies: Help detect fraudulent activity and enhance website security

Types of Cookies by Duration

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Remain on your device for a specified period or until manually deleted
  • First-Party Cookies: Set directly by our website domain
  • Third-Party Cookies: Set by external services integrated into our website

Similar Technologies

  • Web Beacons: Small transparent images used to track user behavior and email interactions
  • Local Storage: Browser storage mechanisms that retain data locally on your device
  • Session Storage: Temporary storage that expires when the browser tab is closed
  • Pixel Tags: Invisible tracking pixels used for analytics and marketing purposes
  • Device Fingerprinting: Techniques to identify devices based on their unique characteristics

Cookies We Use

Essential Cookies

These cookies are strictly necessary for our website to function properly and cannot be disabled:

Cookie Name
Purpose
Duration
cookie-consent
Stores your cookie consent preferences and choices
1 year
session-id
Maintains your browsing session and shopping cart contents
Session only
csrf-token
Prevents cross-site request forgery attacks for security
Session only
load-balancer
Ensures consistent server routing for optimal performance
Session only

Functional Cookies

These cookies enhance your user experience by remembering your preferences:

Cookie Name
Purpose
Duration
user-preferences
Stores your website preferences and settings
6 months
language-setting
Remembers your preferred language selection
1 year
accessibility-options
Maintains accessibility settings and preferences
1 year

Analytics Cookies

These cookies help us understand how visitors interact with our website:

Cookie Name
Purpose
Duration
analytics-session
Tracks page views and user interactions for website improvement
30 minutes
performance-metrics
Monitors website performance and loading times
24 hours
user-journey
Analyzes user navigation patterns and behavior
7 days

Third-Party Services

We may use third-party services that set their own cookies:

  • Payment Processors: Secure payment processing and fraud prevention
  • Customer Support: Live chat and support ticket management systems
  • Content Delivery: Optimized content delivery and website performance
  • Security Services: DDoS protection and security monitoring

Legal Basis and Consent Management

Legal Basis for Cookie Processing

  • Essential Cookies: Processed based on legitimate interests for website functionality
  • Functional Cookies: Based on your explicit consent or legitimate interests
  • Analytics Cookies: Require your explicit consent before activation
  • Marketing Cookies: Only used with your explicit consent
  • Third-Party Cookies: Subject to consent requirements and third-party privacy policies

Consent Management

  • Initial Consent: Cookie banner appears on first visit requesting consent
  • Granular Control: Choose specific cookie categories through our customization panel
  • Consent Withdrawal: Withdraw consent at any time through cookie settings
  • Consent Records: We maintain records of your consent choices and timestamps
  • Consent Renewal: Periodic consent renewal requests for ongoing compliance
  • Clear Information: Plain language explanations of each cookie category
  • Easy Access: Cookie preferences accessible from every page

Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children through cookies. If you believe a child has provided information through our website, please contact us immediately.

Managing Your Cookie Preferences

Our Cookie Management Tools

  • Cookie Banner: Initial consent request with accept, reject, and customize options
  • Preference Center: Detailed cookie category management with toggle controls
  • Persistent Access: Cookie settings accessible from footer on every page
  • Real-Time Updates: Changes take effect immediately upon saving preferences
  • Consent History: View and modify your previous consent decisions
  • Category Descriptions: Clear explanations of what each cookie type does
  • Impact Information: Understanding how disabling cookies affects functionality

Browser Cookie Controls

You can also manage cookies through your browser settings. Most browsers allow you to:

  • View Cookies: See all cookies stored by websites you've visited
  • Delete Cookies: Remove individual cookies or clear all cookies
  • Block Cookies: Prevent specific websites from setting cookies
  • Default Settings: Set default cookie acceptance or rejection policies
  • Session Management: Automatically delete cookies when closing browser
  • Third-Party Blocking: Specifically block third-party cookies
  • Notification Settings: Receive alerts when cookies are being set

Browser-Specific Instructions

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data
  • Internet Explorer: Tools > Internet Options > Privacy > Advanced

Impact of Disabling Cookies

Disabling certain cookies may affect website functionality:

  • Essential Cookies: Website may not function properly without these
  • Functional Cookies: Loss of personalized settings and preferences
  • Analytics Cookies: No impact on functionality, but limits our ability to improve
  • All Cookies: Some features may be unavailable or work incorrectly

Privacy and Data Protection

Data Minimization Principles

  • Purpose Limitation: Cookies used only for specified, legitimate purposes
  • Data Minimization: Collect only the minimum data necessary for functionality
  • Storage Limitation: Retain cookie data only as long as necessary
  • Accuracy: Ensure cookie data is accurate and up-to-date
  • Security: Implement appropriate security measures for cookie data
  • Accountability: Maintain records of cookie processing activities
  • Transparency: Provide clear information about cookie usage

GDPR Compliance

  • Lawful Basis: Clear legal basis for all cookie processing activities
  • Consent Requirements: Explicit consent for non-essential cookies
  • Data Subject Rights: Full support for GDPR rights regarding cookie data
  • Privacy by Design: Privacy considerations built into cookie implementation
  • Data Protection Impact: Regular assessments of cookie privacy impact
  • International Transfers: Appropriate safeguards for cross-border data transfers
  • Breach Notification: Procedures for reporting cookie-related data breaches

Security Measures

  • Encryption: Sensitive cookie data encrypted in transit and at rest
  • Secure Flags: Security flags set on cookies containing sensitive information
  • Access Controls: Restricted access to cookie data and management systems
  • Regular Audits: Periodic security reviews of cookie implementation
  • Vulnerability Management: Regular updates and security patches

Updates to This Cookie Policy

Policy Updates

  • Regular Reviews: This policy is reviewed and updated regularly to ensure accuracy
  • Legal Changes: Updates made in response to changes in applicable laws
  • Business Changes: Modifications to reflect changes in our cookie usage
  • Technology Updates: Adjustments for new cookie technologies or implementations
  • User Feedback: Improvements based on user questions and feedback

Notification of Changes

  • Website Notice: Prominent notice on website for material changes
  • Email Notification: Direct notification to registered users for significant updates
  • Effective Date: Clear indication of when changes take effect
  • Version History: Previous versions available upon request
  • Continued Use: Continued website use constitutes acceptance of updated policy

Your Ongoing Rights

Regardless of policy updates, you always retain the right to:

  • Withdraw consent for non-essential cookies at any time
  • Request information about cookies we use
  • Access and modify your cookie preferences
  • Receive clear information about any changes to our cookie practices
  • Contact us with questions or concerns about cookie usage

Contact Information

If you have any questions about this Cookie Policy, our cookie practices, or wish to exercise your rights, please contact us:

Data Protection Officer: privacy@quietforgesupply.co.uk

Cookie Questions: cookies@quietforgesupply.co.uk

General Inquiries: info@quietforgesupply.co.uk

Phone: +44 7394052816

Address: 8 Firs Avenue, New Southgate, London N11 3NG, UK

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Response Time: We aim to respond to all inquiries within 48 hours

Regulatory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) regarding our cookie practices:

ICO Website: ico.org.uk

ICO Helpline: 0303 123 1113

ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Online Reporting: Available through the ICO website

Additional Resources

  • Privacy Policy: Comprehensive privacy information available at privacy-policy.html
  • Terms of Service: Full terms and conditions at terms-of-service.html
  • Cookie Settings: Manage your preferences through our cookie banner
  • Browser Help: Consult your browser's help section for cookie management